Wool and Viscose

During the first few weeks, carpets will shed excess fibre (pilling or sloughing). This is quite normal. The short fibres come loose and appear on the surface of the carpet. Remove the pilling on the surface by hand, then vacuum.

Dry cleaning is more suitable for dirty areas.

As viscose is a fragile material, do not use chemical products and prefer "grandmother's remedies".
We recommend the use of an "absorbent carpet cleaning powder", which you spread evenly over these areas and brush in. The hoover will then remove the dirt absorbed by the powder and your carpet will be restored to its original shine.
If stains occur, take action immediately!
Remove as much of the spill as possible by dabbing with a white cloth for a liquid stain or a utensil for a solid stain.

Always treat a stain from the edge towards the centre to prevent it from spreading and to avoid the appearance of a halo. Never scrub!
Be careful with cleaning products. Always test on an inconspicuous area.

Some tips once the excess stain has been removed:
- Coffee stain : Dab with a 50/50 mixture of white vinegar and household alcohol.
- Red wine stain : Pour fine salt generously over the area to be treated, as long as the wine continues to be absorbed. A salt crust should remain white, otherwise add more salt. Leave for 2 minutes, then remove the salt from the carpet. Then apply a solution of warm soapy water to the stain and dab it from the outside inwards until it disappears.
- Grease or sauce stain: : Dab the stain with a 50/50 mixture of white vinegar and water until it disappears. You can also use terre de Sommières. Sprinkle generously on the stain and leave for a few hours or even overnight. When the stain is dry, rub gently to remove the excess of terre de Sommières and then vacuum up.
- Urine stain : Dab with large bubbles of sparkling water until it disappears.

It is possible to add a Scotch Gard treatment for viscose carpets only (+15€ HT/m2).


In case of a stain, take immediate action!
as much of the spilled product as possible by dabbing with a white cloth for a liquid stain or a utensil for a solid stain, in the direction of the fibres.
The cleaning is done by sprinkling a dry shampoo, which should be vacuumed up once it has penetrated the carpet.

To prevent accidents with sisal, we recommend waterproofing new sisal with special spray cans.

Polyester and Polypropylene

In case of stains, you can clean with soapy water.

Heated floor

There is no reason why a mat should not be laid over underfloor heating, provided that it does not cover the whole room (less than 2/3 of the room) and is no more than 10-12mm thick.